Dedicated Customer Service Team
CHOP members have access to a team of Dedicated Customer Service Representatives who are there to help, whether it’s a question about benefits, support with a claim, or guidance using an online tool.
To speak with your Independence dedicated Customer Service Representative, call 1-888-IBX-CHOP (1-888-429-2467). Your representatives are available Monday — Friday, 8 a.m. — 9 p.m.
Dedicated Registered Nurse Health Coaches
Coordination with your dedicated Independence Registered Nurse Health Coaches, who can provide one-on-one personalized support to help you:
- Better understand your diagnosis
- Learn about your condition
- Actively manage your health
- Adhere to your medications
- Address everyday health concerns