Behavioral health resources for adults

Independence Blue Cross (IBX) has partnered with behavioral health providers to help our members quickly connect with quality behavioral health care, including talk therapy, medication management, and more.

Find the right support quickly

IBX offers behavioral health care navigation services to help our members quickly connect with care that meets their specific needs. Our trained Behavioral Health team is available to:

• Assess and understand member’s needs and provide information about treatment options
• Identify in-network providers and directly connect members to care
• Provide in-the-moment support during tough times
• Connect members to the right resources to ensure the coordination of their physical and behavioral health needs, including IBX Case Management for ongoing support

Members should call the number on the back of their IBX ID card under Mental Health or 1-800-688-1911 to reach our Behavioral Health team.

Virtual behavioral health care providers*

IBX makes it easy for members to access behavioral health care. Members can have virtual visits by phone or video chat from the comfort of their homes or anywhere else convenient. Visits will be held with a licensed health care professional (including psychiatrists, psychologists, therapists, and psychiatric mental health nurse practitioners). Virtual visits are convenient, flexible, and completely confidential.

IBX has partnered with the following behavioral health providers. Members’ cost share varies by plan and site of service.

Grow Therapy

Grow Therapy offers both in-person and virtual talk therapy and medication management, focused on common mental health conditions such as anxiety, depression, and family/relationship issues. Grow Therapy offers scheduling capabilities that enable members to identify culturally aligned providers.

• Age 6+
• Online scheduling is available at growtherapy.com.

Thriveworks

Thriveworks offers members in-person and virtual care, including talk therapy and medication management services.

• Ages 5+ for talk therapy
• Ages 14+ for medication management
• Visit thriveworks.com/partners/independence-blue-cross or call 1-855-205-9986 to schedule services.

Teladoc Mental Health Care

Teladoc offers virtual visits by phone or video with psychiatrists, psychologists, and therapists for common mental health conditions such as stress, anxiety, grief, depression, and more.

• Call 1-800-835-2362, visit teladochealth.com, or use the Teladoc app to schedule services.

Mental Health Coaching by Teladoc Health

Members can strengthen their emotional well-being using the self-guided digital content from Mental Health Coaching by Teladoc Health, no matter where they are in their mental health journey. Mental Health Coaching offers personalized, evidence-based programs and dedicated support for a wide range of topics, including stress, depression, chronic pain, work-life balance, substance use, and anxiety.

• Available 24/7 via teladochealth.com or the Teladoc mobile app

Additional resources

Public health campaigns

Know Your Mind

• Your mind and body are connected. Start to “know your mind” better, and learn more about the symptoms and treatment of depression and anxiety, two of the most common mental health conditions.