Personalizing the employee care experience
Your company makes a significant investment in health care benefits and other programs on behalf of your employees. Our award-winning engagement strategies help your employees understand their health benefits and use them to support their health and well-being while driving savings. Your employees will:
- Better understand and maximize their health benefits
- Make informed health care decisions
- Improve their health and well-being
- Understand how to use the self-service tools and resources available to them
An updated experience at ibx.com
Our reimagined online tools make it even easier for members to navigate and manage their benefits. Available anytime, anywhere at ibx.com or the IBX mobile app, members can quickly find a doctor, estimate costs, manage spending accounts, and better understand the benefits, tools, and resources available.
Digital engagement
We take a multi-channel approach to reach our members. Through IBX Wire® text messaging and email, our tailored engagement strategy delivers personalized content that guides members to the right tools and resources. By engaging early and often, we’re driving better health outcomes and fostering a healthier, more productive workforce.
Empowering members to achieve better health with Health Coaching
A Registered Nurse Health Coach serves as a single, trusted point of contact to answer your employees’ questions one-on-one and helps to coordinate their care. Registered Nurse Health Coaches can answer general health-related questions and concerns, provide well-being and preventive health information, and offer support if your employees need treatment for an injury or surgery. Plus, employees with chronic and complex conditions can work with our cross-functional, multidisciplinary team to get help managing their health.
Effective utilization management strategies
Through our utilization management (UM) processes, we ensure your employees are receiving the right services at the right time and place for the right price. With a 10:1 ROI for our internal UM programs, our processes support higher quality care for your members.